Got an emergency?

Gas emergencies

There's a problem with my gas supply

Can you smell gas, or are concerned about your gas safety? If yes;

1.                 Call the National Grid immediately on 0800 111 999.

2.                Ventilate your property by opening all doors and windows

3.                Don’t use any electrical equipment within your property such as light switches, mobile phones etc.

4.               Don’t use anything that would emit a naked flame, such as lighters, matches etc.

5.                Turn off the gas using the emergency control valve (ECV), this is usually found alongside the meter.

I can smell gas and my meter was installed within the last 10 days

Please contact us on 0345 034 7474 so we can arrange for someone to visit to the property.

I can’t smell gas, but I’m having a problem with an internal appliance

We suggest that you get in touch with a ‘Gas Safe’ registered engineer to investigate as soon as possible.  If the ‘Gas Safe’ engineer identifies the problem is with your meter, please get in touch with us on 0345 034 7474, and we’ll be more than happy to help resolve your issue.

Electrical emergencies

There’s a problem with my electricity supply

The first thing you need to do is to check your fuse box. If any of the fuses have tripped, we suggest that you turn off all appliances, and reset the switch.  If your fuse hasn't tripped and your neighbours are also without power, there may be an issue within the wider network. In this situation you can call 105; this’ll take you straight through to your electricity network operator, who can provide you with more information on the situation.  For more useful tips staying safe during the event of a power cut, visit powercut105.com

The Distribution Network Operator has told me that there’s no problem with the network.  What should I do?

Get in touch with us on 0345 034 7474 and we'll be more than happy to investigate for you.  If a problem is identified which requires our attention, we'll let you know the next steps to get your supply back. This may require an emergency visit to your home from one of our trusted engineers.

I’ve had a meter installed within the last 10 days and there’s no issue with the distribution network.  What should I do?

Please get in touch with us on 0345 034 7474 so we can look into it, and get it resolved for you as soon as possible. 

Take a look below to find out who your network operator is. 

National emergencies

It rarely happens, but if there is a national emergency your electricity might be moderated using something called rota load disconnection. Learn more about it here.