Some useful information
That's handy
Some things we're often asked
We'll keep energy as simple as it should be, so you can relax and enjoy the things you like doing most. Here you'll find useful information about what's contained in your bill, how to pay, find out what to do if you're moving and let us know if you're not happy with our service.
Here's our commitment to Treating Customers Fairly.
Direct Debits
Most of our customers like the peace of mind that comes with predictable monthly payments. Learn more about Direct Debits like how to set one up, how much to pay and what happens if things change.
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Warm Home Discount
The Warm Home Discount is aimed at helping households who may struggle with their energy bills.
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Meter Readings
Let us make energy simple and fair – just send us regular meter readings (once a month is ideal). In return, you’ll receive accurate bills and the nod that you’re only paying for the energy you use. Just how it should be.
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Bills and statements explained
We've designed our bills and statements to fit on one piece of paper with all the info you need about your usage or payments right at your fingertips. Here's a quick guide to understanding your monthly bill or statement.
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Moving in or moving out?
We know it's an exciting and busy time! If you're planning on moving home, or you've just moved in to a property that we supply please let us know.
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Swift payg - the smart way to top-up
If you're a Pay As You Go customer with a smart meter you can now top-up from the comfort of your home with our top-up app, Swift. No more trailing to the shops in the wind and rain! Not got your phone on you? You can also use our online Smart Pay system to add credit to your meter.
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The Spark App
Manage your energy anywhere, anytime - meaning more time for you, appy days!
Find out more